Customer Care Basics, reminds us to pay attention to all aspects of customer interactions. The course focuses on customer enthusiasm as the framework to build a successful business approach. Participants learn how customer enthusiasm is built or destroyed while learning process models to implement a customer focused approach. The overarching course goal is to learn how to best create and nurture a mindset about customers. Activities are used to apply the concepts. Participants are encouraged to use course time to reflect upon and plan action steps to improve actual customer situations.
This course uses a highly interactive teaching style, combining discussions of relevant theory and principles with practice simulations to create a rich and engaging learning environment.
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